I was in Best Buy yesterday to compare 2 TVs that I was looking at… Both are 42″, 1080p, made by Panasonic and are plasmas… but each has slightly different cosmetic/input details (one has a hidden speaker and a VGA input and the other doesn’t.) Since you cannot send 1920×1080 signals over VGA to these TVs and you can send a digital signal through a DVI-D to HDMI cable, there is little useful function of the VGA input. On the tags it says there is a contrast difference, but this difference is only available if you setup a feature that changes the settings of the TV based on the light in your room, a feature that a lot of people turn off.
I could have lived with just the associates pointing me to the TV models I wanted to see, but they decided to stick around me and try to convince me that the more expensive one was ‘better.’ I started listing off the differences and it was like deers in a headlight… He decided to shake my hand as he ran off, insisting that he was NOT working on commission but obviously pushing for me to buy something. Pushing REALLY hard.
I went to the one that is a bit more expensive and watched a white-sox game on it. Very nice, although I couldn’t notice the difference between 720p and 1080p plasmas at 42 inches. Another associate came by and started pressuring me that I could save $200 by signing up for DirecTV… He showed me this 8.5 x 11″ paper, pushing it in my face. I told him ‘no, i’m ok, I don’t need that but thanks.’ And he kept going down the list… ‘No, i’m ok’… and he kept going
I just wanted to compare the two TVs damnit!
So I checked my cell phone for the time, noted that I had a few minutes, and decided to start a game I like to call: ‘you are an idiot, and that is why you work at best buy’
I started asking him questions that I knew the answer to, and when he told me something that was wrong I asked “but isn’t it true that…” and he had to back up and agree with me. This went on for a few minutes and I could tell he was getting VERY uncomfortable having a customer correct him about stuff he was supposeto know about, but I kept asking questions so obviously he couldn’t just leave me… He decided to bring out the extended warranty… and started by saying ‘we will fix ANYTHING that is wrong with it’ and made the mistake of saying ‘even dead pixels.’ Ding! “So you are saying if there is even ONE dead pixel you will fix it”, “yes”, “Seriously? ONE dead pixel”, “yes, ANYTHING”, “ONE dead pixel? You are willing to sell me a warranty that fixes ONE dead pixel”, (annoyed) “of course”
At this point I was getting a bit loud as his supervisor walked by… see, they don’t do one dead pixel, it has to be 2 or more… (which is still pretty good, but not worth $300) and his supervisor stopped and got annoyed that his employee was giving false information… So now not only did I have this dude who kept pressuring me being corrected by me about products he is supposeto know everything about, I had his SUPERVISOR telling him he was wrong and was about to sell something that Best Buy wouldn’t cover… HAH!
This went on for a bit longer until I got tired and let him go… before shaking my hand again.
If I worked there I would get fired so quick, not for being an ass but for refusing to upsell all of the crap they want people to buy.
Oh, and evidently they will install your XBox 360 games for you too (click img to view orig story this is from)…
